alphabyte - IT and Training Consultants

Course Outline

Course:

 Outlook 2002 Introduction

Duration:

 1 day

Objectives:

 This course is designed to introduce users to the use of Outlook 2002 as a desk management tool.  By the end of the course delegates should  be able to manage their email and diary with confidence.

Pre-Requisites:

 Delegates must be familiar with the use of Windows.  No other experience is necessary

Topics:
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Introducing Outlook 2002
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The Outlook Screen

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Views

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Outlook Today

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Inbox
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Sending and Receiving Mail

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AutoPreview and Preview Pane

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Replying and Forwarding Mail

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Message Options

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Filing Messages

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Organising your Inbox

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Sorting and Finding Messages

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Calendar
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Viewing your Calendar

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Creating Appointments

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Recurring Appointments

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All Day Events

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Creating Meetings

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Adding Bank Holidays

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Sharing your Calendar

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Contacts
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Creating Contacts

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Working with Contacts

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Flagging Contacts

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Mail Merging Contacts

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Tasks
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Creating Tasks

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Using the TaskPad

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Recurring Tasks

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Assigning Tasks

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Task Progress

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Journal

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Notes

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Files

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Other Outlook Features
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Getting Help

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Customising Views

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Filters

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Sorting

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Finding Items

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Proprietor: Kathy Jarvis
© alphabyte, 19 Leigh Drive, Wickham Bishops, Essex CM8 3JS
Tel/Fax: 01621 892336    email: kathy@alphabyte.co.uk